本站原创内容摘要4-5
Abstract5-6
Table of Contents6-8
List of Tables8-9
List of Figures9-10
ACKNOWLEDGEMENTS10-11
CHAPTER Ⅰ INTRODUCTION11-17
Definitions of Key Terms11-13
Operational Approach to Employees' ICC13-14
Significance of the Study14-15
Research Questions15-16
Research Hypotheses16
Summary16-17
CHAPTER Ⅱ LITERATURE REVIEW17-22
Studies on Intercultural Communicative Competence Abroad17-19
Studies on Intercultural Communicative Competence in China19-21
Summary21-22
CHAPTER Ⅲ METHODOLOGY22-26
The Methods22
Research Design22
The Subjects22-23
The Instrument23-24
The Procedures24
Data Treatment24-25
Summary25-26
CHAPTER Ⅳ FINDINGS26-39
Background Information of Hotel Workers26
Hypotheses Tested26-38
Summary38-39
CHAPTER Ⅴ REFLECTIONS39-43
A Summary of the Study39
Conclusion39-41
Suggestions to Improve Hotel Workers' IC1-43
References43-50
Appendix Ⅰ:A Questionnaire on the current status of Hainan Hotel Workers' Language and Intercultural Communicative Competence50-52
Appendix Ⅱ:A Service Satiaction Survey to Foreign Tourists and its different pnguistic versions. (Engpsh, Russian, and Japanese)52-60
Appendix Ⅲ:The Original Codes of Questionnaire Ⅰ and Questionnaire Ⅱ60-61